We purchased a large sectional with their "Worry Free" warranty - both decisions were a big mistake. One of the support bars was bent, a fact that wasn't noticeable until it snapped through the plastic pad and started gouging our hardwood floor. Marlo took several months of repeated calls before they arranged to have an inspector come out for the warranty - who looked at the damage said it would be replaced. Marlo then refused to service the sofa, saying the report was incomplete. When we didn't go away, they... read full review »