This seems to be a common thing with Orbitz, promising refunds and consistently failing to deliver on that promise. My experience is with Orbitz's Hotel Club site, and I can say that their customer service is rude and incompetent on a good day. When I discovered that I would not be able to go to San Francisco as originally planned, I called Hotel Club/Orbitz to cancel. On the other end I was promised a full refund in 10 working days. Ten working days have long since passed and I have not gotten the refund. Every time I have... read full review »