I purchased a phone from radioshack and because it broke i needed to get it replaced. I purchased a replacement plan and instead of them just replacing my phone like the store associate told me they would, i had to call the inmsurance, get and authorization number, take the phone and authorization number to radioshack so that they can print out the labels to send the phone to fed ex, and of course they had no box so i had to purchase one from fed ex, send the phone and wait for 4 to 24 hours for them to send an email with the gift card amount... read full review »