When you order a computer from Dell. Everything from the sales representative goes smoothly. But when I went to return the computer (They sent the wrong one), I was transferred 6 times and not once did I speak to someone who understood English very well. After returning the computer, Dell charged me a 15% restocking fee that they never told me would happen. (Nearly a $100 profit for them sending the wrong computer). When I questioned the gentleman, he simply said "it's all on our website." (I ordered by phone!) I don't think I've ever been more frustrated with a company. And I'm a pretty easygoing guy. read full review »