My mother ordered a spanish language book about home remedies. It was sent on a trial basis with 3 smaller books that were to be kept as gifts if the book was returned. I returned the book within 3 wks instead of the 4 that I was told I had to try the book out. I have postal proof that the book was received; however, she continued to received bills for the amount of the book. The statements did not include a telephone # nor any other contact information. As far as I know, every reputable company has a dedicated customer service department... read full review »