As a DirecTV customer I experienced terrible customer service and dishonest billing practices. I would gladly take DTV to small claims court but I don't have the time. This is what I would guess their actuaries decided is the most profitable approach to customer complaints; bank on that enough customers would rather accept poor service and unfair charges than go through the hassle of taking legal action. My service stopped working. I spent two months calling and emailing the company to have it restored. I kept records of my email... read full review »