I called back in September to add DSL service to my account. I was told by the rep that she could add call waiting and caller id and it wouldn’t increase my bill. I agreed to add both services. I then received the bill in October and noticed a charge of over $14 for the call waiting and caller id. I called customer service and explained that I was misled about the cost of the call waiting and caller id and that I did not want either service (I only added them because the previous rep said they would not increase my bill). Instead of... read full review »