Hi My name is Connie. I still to this day can't believe the reviews/complaints on Kaplan FA dept. that say the same thing. Had I known then what I do now I would have gone else where. Everytime I ask to talk to the FA dept Manager or Dean I get hung up on or a excuse given. I have been told by numerous employess Kaplans holds funds especially my EEL. I had to get it because Kaplan burned up all my grant money. Both Sallie Mae and FAFSA have said they can't do this and Kaplan knows they will get paid so no need to hold it. But... read full review »