I've contacted Alienware 3 times and had to let everyone know what is becoming the norm in customer service-horrible service. I've called THEM even though they were supposed to call ME to schedule an appointment to fix my laptop. Every time i've called im on hold for some ridiculous amount of time for the littlest thing like "please hold on while i update your info."...and then the kicker is i call again and i have to do the whole thing all over again! WTF!? And i don't know where i'm calling but the people i... read full review »