After being a loyal customer for over 12 years, I received a mailer offering more channels and an HD DVR/Receiver for less than half of what I was paying. I called, and the customer service rep said he could get me everything on the lis minus a few movie channels, he just needed to transfer me over to another rep to cancel my HBO service. The next rep told me she would not honor the previous agreement, would charge me $199 for the HD receiver/DVR. I told her I would contact the BBB, when she suddenly changed, offering me the HD/DVR for $99.00... read full review »