As the owner of my own business and having studied hotel management at an ivy-league university, I know quite a bit about customer service. And I can say with absolute confidence that Bank of America has the absolute worst customer service I have ever experienced. It shocks me how such a large organization like yours can have complete disregard for those who trust them with their money. Last Saturday (January 14th, 2011), I called to speak to someone about my Annual Percentage Rate, which is a whole other story in and of itself how can... read full review »