We love Best Buy and frequently order from the internet - the pick up in store function is super convenient and big time saver. I had always thought the in store experience was fungible, but I learned that is very untrue. I had a return of a router which had been never opened, box in store cond, had receipt but it was out of the 30 day return by 8 days. The clerk at "customer service" Christian said they could not take it back as it was out of 30 days--when I persisted wanting at least store credit, he repeated that I was not entitled... read full review »