Below is an email I sent to their customer service department with the details of my online shopping experience. Below that is their response. Following that is my response. Bare in mind I spent a minimum of 30 minutes on their website, plus the time I took to call their support line, plus the time I took to write them as follow-up twice, and now the time I took to post this poor experience. I am disappointed that they had not considered that my time is important too. Please enjoy their... read full review »