I AM WRITING THIS IN CAPITALS SO YOU CAN UNDERSTAND THAT I AM AT MY WITS END WITH BEST BUY, ITS LACK OF CUSTOMER SERVICE AND POOR ASSISTANCE WE HAVE HAD FOR THE LAST MONTH PLUS! WE PURCHASED A COMPUTER FOR MY DAUGHTER FOR COLLEGE FROM OUR LOCAL BEST BUY, AND WE BOUGHT ALL THE "BESSL & WHISTELS" SUGGESTED BY THE SALES ASSOCIATE INCLUDING THE WARRANTY FOR SPILLS, MISHAPS ECT. IN DECEMBER, RIGHT BEFORE MY DAUGHTERS CHRISTMAS BREAK (WHO BY THE WAY, GOES TO COLLEGE 6 HOUR AWAY) SHE SPILLED HOT COCOA ON HER COMPUTER. WHEN SHE... read full review »