I contacted Laz y boy to order a part for a laz y boy sofa. never mind that there was supposedly a lifetime warranty on this sofa, but I had to pay for the part and the shipping and do the installation myself. However after I placed my order for the part and gave my credit card number i never received it. I made a follow up call and left a message (as instructed) because they were too busy to handle calls. Never got a call back. I called again and got disconnected after a 15 minute wait (I was timing it on my phone) I then got to Holly and wa... read full review »