this is the email sent to VM, under the heading WHY I"M KISSING YOU GOODBYE I have been a Virgin Mobile customer for years, with no complaints, but I am so disgusted by the treatment I have received over the last month that I am terminating our relationship with rancor, and am taking the time to tell you why. My VM phone developed connectivity problems, and so I called your help line, struggled with the asinine Alex to get to a "live advisor, " (It is so difficult to get through that I resorted to answering... read full review »