We have a machine (folder-inserter) for which we purchased a service contract from TMC Business Solutions. We were satisfied with the service, so well before the expiration date we renewed the contract by paying with a credit card over the phone. The renewal invoice was sent on 11/11/10 and indicated it should be paid within 15 days. We are customer number 02523 and the invoice number is C19276. In the weeks after that renewal, in totally unrelated circumstances, we were offered a folder/inserter with significantly increased functions at... read full review »