I applied to receive the HAMP program package to see what was being offered and whether I qualified for any generic reductions in interest or fees. For over 20 years I have never been late with payments and I do not intend to be in the future. However, since applying for the HAMP program application package from my lender, PNC Mortgage, every time I call customer service now I am immediately and automatically transferred to the Collections and Loss Mitigation department and am treated like a 3rd class citizen. I receive calls from Collection... read full review »