I was able to obtain a tape of the transaction that took place between the call center at Nu Wave and my 100 year old father. The call lasted for 11 minutes and 44 seconds. After listening to the tape, it is clear that she never should have taken his order. Of that 11 minutes, only about 2 minutes were spent explaining the ordering proces. The rest of the time he engaged her in conversation. It should have been clear that he was enjoying the conversation and the ordering was secondary. He clearly stated at the beginning of the... read full review »