This is a letter I sent to Kay Jewelers. They have still done nothing to help. Until three days ago I believed Kay Jewelers worked from a place of genuine desire to contribute to the most important moments in peoples lives. I'm disappointed to convey that my recent experience has shown that not only has Kay grossly lost sight of that mission but it has lost sight of simple human decency. I am horrified, hurt, and hungry for communication from the company. Three weeks ago I brought my engagement ring in to Kay Jewelers at... read full review »