I purchased the Sharper Image Literati as a Christmas present for my wife in November. We received it and it we used it for a day and then it simply would not turn on again. After a few calls to the Sharper Image customer service department, they simply said to return it and get it exchanged. So I called up ShopNBC and was informed by the customer service person that I should follow the directions on the enclosed invoice regarding returns. I also verifed with her that I could do an exchange and that the item was currently in stock, she replied... read full review »