At the time I purchased the printer, I was promised an easy in store exchange for a new one, in the event that anything happened under the 3 year warranty which cost $79.00. When I needed a replacement, I was sent to an 800 line to create an incident report. Next, the replacement vendor, sent a REFURBISHed one. I had to pay the UPS pick up fee for the broken one. Each vendor in the process pointed the finger of blame at the other vendor. Now, 5 hours of my time later, the refurbished one does not work and no one wants to solve the problem. NEVER BUY A STAPLES WARRANTY. read full review »