After an internal upgrade to their service, I was rendered OFFLINE for the most part, for over a week. I could not send anything over 256 bytes in size. It didn't matter if it was email, a post on the internet through a website, etc. I contacted their service department and gave them detailed information. They concluded that I needed a tech to visit me. At that time and all subsequent times they did not tell me I would be charged for a service call. The tech showed up, and I told him about what I found out, that I can surf the internet... read full review »