I received my order of bluetooth headphones from this website and as soon as the device was plugged in for the 3 hours it takes to fully charge (stated in the manual) the device will not indicate fully charged, nor turn on. I emailed their customer service and they said the item needs to be charged for 24hours and if i have an issue to contact plantronics and utilize the 1 year warranty. Yet the item does not come with any paperwork or indication of a warranty and is not even in the original packaging. Now they are saying they do not accept returns or exchanges even though they sent me defective equipment. HORRIBLE BUSINESS read full review »