Deceptive business practices: When you go to their site to reserve a flight, they add optional fees (like for ground transportation, travel insurance, and "buying the ticket online or on the phone") without permission or calling attention to them. The "trip flex" alone was $20 on top of a fare of $60--1/3 the original cost added on top. Trying to complain/resolve this added to the conviction that this company is purposefully deceptive: I was referred to a Customer Relations Dept. in Las Vegas that has no email access and no... read full review »