We are paying monthly, on time, for high speed internet. When we noticed our 'high speed' was SLOW and non-moving, we called and spoke to a Comcast phone Tech/rep. Even though we were connected and our screen showed our Comcast website and email, the rep told us she 'could not see our modem' and we 'were not connected'. We were advised to set up an appointment with a repairman and did so, with the appointment scheduled for the following Monday between the hours of 9a and 9p. Later in the afternoon we received an... read full review »