To whom it may concern I am writting to you regarding my insurance for central heating. I have been covered by your self for over 10yr now and during this time I have only had one call out. However on the 22nd Dec 2010 my hot water and heating stop working and I was left without neither. I immidately lodged a claim. This was only the begining of a disatified service. i was left waiting for the whole day and received nocall regarding an engineer call out. I called back which resulted in more than three return call, the operator took the wrong... read full review »