I just booked a cruise six days ago. The sales agent Kyle and a supervisor will not allow me to switch to a lower rate room. I was not informed at the time of booking that I could not change or I would have waited. I would like to switch or a full refund should be in order. Suzanne LeBrun Booking # 16zj34. I have given a $300.00 deposit and would like to book the room I want or refund it in full. The room rate I found on the computer is $329.00. I have sailed with you before but will not do so in the future if this is the way you conduct your business. read full review »