We ordered a clothes dryer from them entirely because they offer to alter the venting location for free (it won't fit in our laundry room otherwise). I followed up after the order both by email and phone in the next two days to ensure it was written properly on the order - I have written confirmation that yes, it is noted. We picked it up and lo' and behold, it was not vented properly. Eight days later, having talked on the phone every one of them for 1-3 hours (no exaggeration there...), getting conflicting information, hearing... read full review »