Im a Colombian citizen and Im a proudly AMERICAN citizen also, I had to come down here to Colombia for a couple years and I started to work with the company who outsourced the call center for those companies. Honestely I dont know what you guys expect if you dont even know how to find a serial number on your phone. I really dont want to blame no people here but we are the people that have better accent than the other call centers and we always use to recieve the calls that other reps screwed up. The point here that how do you expect... read full review »