I have recently discovered that my card has been placed on hold until my credit rating has gone up. Because I had not received any statements for the last 19 months or so, I had been paying what I thought was a fair amount (and the card was working, so I assumed my amounts were fine). Upon investigation, it was discovered that my email address had been captured incorrectly, ergo I had not received e-statements, ergo I had paid the incorrect amount, ergo my rating decreased. Thuli Nhlapo (Customer Services) has given me good and prompt... read full review »