The ventless logs that I purchased from Home Depot were low in price. I wanted heating efficiency and they did deliver that. But the logs were poorly made and crumbled easily and the igniter was flimsy and the knobs turned opposite that they should so it was easy to shut off the pilot and hard to reignite. I am complaining, though, that I returned a damaged set of logs and they were supposed to be returned to me. I sent them in before Christmas 2010 and it is now early February 2011. Customer service says that the logs will be returned to... read full review »