We thought we cancelled XBox Live several months ago after my son sold his XBox. We were still getting charged, so I called to cancel again. I could barely understand the serice rep. and was transferred to another rep. who also was very hard to understand. The background noise was terrible and his English was hard to decipher. It turns out that someone else (son's friend?) opened another account with my credit card. The rep. was not going to let me cancel because i couldn't tell him the name or phone number of the gamer! I became... read full review »