I have just experienced the worst customer service experience ever with Max Assurance (National Electronic), Office Max’s partner which is supposed to process their service contracts. We purchased our $470 Brother printer from an Office Max store in Boulder, Colorado in December of 2007. The printer is having problems and we really need it working properly. We are now outside of the year-long manufacturer warrantee, but purchased an extended service contract. Initially, the Office Max person we called in Boulder said we needed to bring... read full review »