I am a four time Mercedes Benz owner and have recently had the worst, most unprofessional experience I have ever had with a Service Department. The handling of my service needs, poor communication and follow-up has convinced me that I do not want to be a repeat service or sales customer of the dealership unless I was assured it would do the dealership some form of harm. As a customer expecting a higher level of service, and education, from its service providers, I was willing to pay the inflated service rates (ie: $150. for a smog cert... read full review »