Like others, I've made an online payment ($40.00) and had it returned without any record of it ever being submitted to the bank - I was also charged the $35 returned payment fee. After lengthy conversations with the Continental Finance customer service and the EZ Card Info technical support (who is the third-party hired to process online payments), nobody could produce any record of the payment actually being submitted to the bank or any record of it being returned. In the meantime, the bank confirmed that no payment was ever submitted... read full review »