I ordered a multi pack of replacement ink cartridges. The 1st cartridge worked intermittently. I called and CS (Deanna) assured me it was because with aftermarket cartridges the internal electronics were mis-reading the new cartridge. I kept getting a 'low ink signal' with my brand new cartridge. I was working with that cartridge, getting more irritated, so I tried another cartridge from those I had bought. Same results. I called again, talked with Janine. She did authorize or get authorized an exchange/replacement. I sent one in... read full review »