When their filtering system kept us completely off the internet, they would not answer the phone. Once, we spent 45 minutes on hold before hanging up. When I asked them by email from my office to cancel the account, they started asking for bank account information, passwords, etc. They told us we didn't have the filter installed correctly. They totally ignored the request to uninstall their filter from their end. They totally ignored my request to uninstall & kept asking for passcodes, etc. I asked them EIGHT TIMES to cancel... read full review »