It has been less than 6 mths of becoming a new customer with T-Mobile that I have been complaing of defective phones and have been complaining to cust serv to exchange for a different model. I had to write a letter to headquarters of complaint. Executive Cust Relations Dept called me to work things out. their answer was to accept a cheap free phone for 1 of the 3 defective phones and exchange the Shadow phone AGAIN even thou these phone is constanting having problems. They also said I can upgrade my phones but pay more out of pocket for the... read full review »