I submitted a new bank account for my auto-debit loan to come out of in December. It is now the end of February, and they haven't yet managed to figure out how to put that little 10 digit number into their system. Each month, the day after the money was supposed to come out of my account, I get a call that my account is past due and if I don't pay it immediately, my credit will be impacted and they will proceed with collections actions. Each month, I call Citizens and am told that they "don't know why" the money... read full review »