I booked a hotel with otel.com last October from an internet cafe and received an email confirming my booking. The hotel was advertised as being 5k from Bergamo (Italy), the taxi driver told me it would cost 1 euro per km so when 25 minutes and a 25 euro bill later I asked why the journey took so long he said that the information I'd been given was inaccurate (this is backed up by AA autoroute). On arrival at the hotel, they did not have my booking and the number I gave them meant nothing, they allowed me to log on to the internet and I... read full review »