Staggeringly incompetent customer service ! I'd booked a hotel reservation in Paris, France using Expedia.com for myself and my fiancee. To apply for our respective schengen visas to travel to France, we needed to submit the hotel reservation along with the schengen visa application. Since I'd booked it the itinerary only had my name on it under "Traveler Name" and I wanted to add my fiancee's name so she could submit the same itinerary for her schengen visa application. Obviously the website didnt have any feature... read full review »