My grandson was killed in an auto accident in Nov 2008 & this company has sent me letters requesting information that their agents should have been doing themselves. I am not an insurance adjuster or investigator, so I have no knowledge of what reports or information they need to process this claim. However, the agent would send me a letter requesting the information instead of sending the request to the local police department, forensic lab, etc. I had a life insurance policy on my grandson with another insurance company and had an... read full review »