I purchased a portable dvd player and the"smart plan" for it .So if something went wrong with it, then it was covered and would be replaced at no cost to me.After all that is why I purchased the plan.I have all my receipts for it also by the way.I have been trying to get help through this company for months on end and have had nothing but would I would describe as LOUSY customer service.Let me mention that my niece works for Kmart in the electronics dept.But I purchased it from another employee named Casandra that day as my niece Laura... read full review »