Today more than ever it is important to recognize the existence of and relationship between customer service and sales. Oftentimes we fail to see that a person in our business establishment is there for a purpose. Specifically to do business and most of all in person; the highest form of social contact a bank and a customer can have. Perhaps the most disturbing observation of this would be a person who enters a bank with that bank's cashiers issued check in hand, but because the person has no account with the bank they refuse to accept... read full review »