Poor Processes and Poor Customer Service While a resident in Virginia, I bought a car at a dealership in Virginia and financed the vehicle through CitiFinancial Auto. I recently moved from Virginia to Washington, DC. Getting a new driver's license and registration was required due to the change of address. DC DMV requires the finance company to send them the vehicle's title before a driver can register the car. On February 26, I faxed CitiFiancial a "Letter of Guarantee" requesting that the title be sent to the DC... read full review »