We were on holiday in South Africa, and opted this time for a reputable company for car hire (which we thought was Europcar) as we had some issues with a lower budget car hire last time. The booking was made in the UK at a total cost of £70. Everything was ok on collection and drop off, it was only later while going through my online statements (lucky that I did) that I noticed they had charged me an extra £183 for what I don't know. I phoned the UK customer services and complained that I had been charged an extra... read full review »