As homeowner I purchased 41 Andersen windows and 16 Frenchwood patio doors for a new home that was completed in mid 1999. Within a month of occupancy, I informed Andersen that some of the windows were out of tolerance so that the Andersen screens could not be installed. I also informed Andersen that the method for fastneing the hardwood grilles to the patio doors was faulty. Andersen representative, Lance Chevalier, inspected these defects and agreed to pay the replacement costs for new windows, and refund the cost of the patio door grille... read full review »