I ordered a Universal Hood Cover in November '08. Upon arrival I discovered it was what I needed. After getting hung-up on using Live Chatwhen trying to obtain return information, I called three time before I received an RMA number. I returned the package exactly as instructed. Since that time I have made NUMEROUS calls to customer service to either be told it is in-process or will be processed within 24 hrs. When I've asked to speak to a supervisor I'm always told there is not one available, but one will call me back shortly. It has never happened. I have filed a complaint with the Southern California Better Business Bureau. read full review »