This is in response to your Internet correspondence to the Office of the Comptroller of the Currency (OCC), Customer Assistance Group (CAG). CAG answers questions and assists consumers in resolving complaints against national banks. A national bank is a bank that has the word National or the letters N.A. in its official name. The focus of the OCC's review of consumer complaints against national banks is to determine whether the banks' actions are consistent with banking statutes, regulations or any policies that are applicable... read full review »